We just put out a press release about a ResponseAudit we did on the 57 vendors of LeadsCon East 2010.
As usual we started about a month ago submitting fictitious leads on their websites with real phone numbers and email addresses to see how fast they would respond to leads on their own site.
63.2% never responded.
The fastest was Speak2Leads at 4 minutes 23 seconds, they also made 9 different attempts before they gave up. They are actually in the business of responding their leads quickly. I met Sammy Jones, their CEO, and he was pretty pleased with his system and their staff.
The average vendor who did respond sent 2 emails and made 2 phone calls (better than previous audits.)
The average response time was 56 hours, 5 minutes, and 26 seconds (the worst of previous audits.)
Omniture Summit 2007 – 54 hours 5 minutes
Dreamforce 2008 – 44 hours 31 minutes
Dreamforce 2009 – 41 hours 7 minutes
Here are the top five companies who responded:
|Rank||LeadsCon East 2010 Exhibitors||Time (hh: mm:ss)|
I know it is a really small audit with only 57 websites audited (Dreamforce 2009 had 2875 audits performed), but it was disappointing that the very industry that generates the leads is the slowest so far to respond to them.
The good new is that there is lots of room for improvement.
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